Contact
Talk to us
No ticket system, no chatbot — just email. We read everything and usually reply within two business days.
Email us
If the button doesn’t open your mail app, the address is plain text you can copy: [email protected]
What to include in a bug report
Three things turn a vague report into a same-day fix:
- The video link you tried (if it’s something you can share).
- Your browser and device — “Chrome on a Pixel 8” is plenty.
- What you expected, and what actually happened — error messages verbatim help most.
Copyright concerns
Rights holders should use the dedicated process on our DMCA page — notices sent there get acknowledged within two business days.
Before you write
The FAQ answers the questions we get most — legality, quality ceilings, iPhone downloads, and what the error messages mean. It might save you a two-day wait. And if one specific video won’t download, why a video won’t download covers the usual causes — private, age-restricted, or a live stream that’s still airing — before you assume it’s a bug. Still stuck? Head back to the free YouTube downloader and try again.